DHL in Shopify: pickup points and tracking

DHL is the carrier many Danish stores choose for Germany, and DHL also delivers in Denmark. Pakkeshopper puts DHL pickup points and home delivery in your Shopify checkout and keeps the parcels in view after they ship.

What you get with DHL in Pakkeshopper

Pickup points in the checkout. Shoppers in Germany and Denmark pick a DHL pickup point from a list or a map, with distance and opening hours. Read more about pickup points in the checkout.
Home delivery. Add a DHL home delivery method next to the pickup point method, with its own price and rules.
Fast pickup point lookup. The German and Danish pickup points come from a local copy, refreshed every night, so the checkout loads them fast.
Labels through vShip. Map the DHL method to a vShip shipping profile, and Pakkeshopper books the label through vShip. You need a vShip account.
Tracking. DHL is one of the carriers Pakkeshopper tracks.

Shipping rules that fit DHL

Most stores use DHL for one or two countries and other carriers for the rest:

Destination country. Show the DHL method to shoppers in Germany and Denmark, and show GLS or PostNord to other countries.
Weight and order value. Hide DHL above a weight limit, or offer free DHL delivery above an order value. Discount codes are deducted before the free-shipping threshold is checked.
Products and customers. Use product tags, product groups or customer tags to show DHL only for the right products or customers.

See all options on the shipping rules page, and read the guide on shipping to the Nordics and Germany.

DHL labels through vShip

Pakkeshopper does not print DHL labels itself. You map the DHL shipping method to a shipping profile in your vShip account. When you print from an order, or in bulk from the orders list, Pakkeshopper books the label through vShip. Print Agent then prints it on your label printer. Return labels are not available for DHL.

Tracking DHL parcels

Every DHL shipment appears in the tracking dashboard with delivery rate, median transit time, median handover time, exceptions and a full timeline per shipment. Active shipments refresh every 4 hours. Shopify Flow triggers fire when a parcel is stuck in transit for more than 4 days, waits uncollected for 4 days or is on its way back.

Which plan do you need

The Starter plan is free for the first 100 orders per month and includes one carrier. The Pro plan ($19 per month, 500 orders) includes all carriers, label printing, statistics and API access.

How to get started

Install Pakkeshopper and turn on Carrier Calculated Rates

Install Pakkeshopper from the Shopify App Store. Your store needs Shopify's Carrier Calculated Rates feature. Ask Shopify support to add it if your plan does not include it.

Add a DHL shipping method

In the Pakkeshopper dashboard, create a shipping method with DHL as the carrier. Choose pickup point or home delivery, set the price and add rules for weight, order value, zip codes or countries.

Test the checkout

Place a test order with a German or Danish address and check that DHL pickup points appear with distance and opening hours. Shopify caches rates for up to 24 hours, so change the house number or the cart to get fresh rates.

Frequently asked questions

Which countries does DHL cover in Pakkeshopper?

DHL pickup points and home delivery are available for Germany and Denmark. Use the destination country rule to show the DHL method only to shoppers in those countries.

Can I print DHL labels from Pakkeshopper?

Yes, through the vShip integration. Map your DHL shipping method to a shipping profile in your vShip account, and Pakkeshopper books the label through vShip from the order or in bulk. You need a vShip account.

Does Pakkeshopper track DHL parcels?

Yes. DHL shipments appear in the tracking dashboard with delivery rate, median transit time, exceptions and a full timeline per shipment. Active shipments refresh every 4 hours.

Does Pakkeshopper print DHL return labels?

No. Return labels are supported for GLS, Bring, DAO and PostNord. For DHL you print the shipping label through vShip.

Why do DHL pickup points load fast in the checkout?

German and Danish DHL pickup points come from a local copy that Pakkeshopper refreshes every night. The checkout does not wait for a call to the carrier, so the list and the map load fast.

DHL in Shopify