Support

This page gives help for Pakkeshopper and for the Pakkeshopper app for iPhone and Android.

Contact

Write to us at hej@pakkeshopper.dk. We give support in Danish and English.

Shoptigrator ApS
Langagervej 15B
4000 Roskilde
Denmark

Get started with the app

The setup guide shows each step with a picture of the screen.

  1. Install Pakkeshopper in your Shopify store from apps.shopify.com/pakkeshopper.
  2. Install the app on the phone. On an iPhone, get it from the App Store. On Android, download it from the Android page and allow the install when Android asks.
  3. Open the app and enter the address of your store.
  4. Tap "Connect via Shopify", sign in to Shopify, check that the 4-letter code is the same on the two screens, and tap "Connect".
  5. As an alternative, open Fulfillment, then "Pair new device" in the Pakkeshopper dashboard, and scan the QR code or type the 6-digit code.
  6. On the Printers screen, tap "Scan for printers" and assign a label printer.

The app turns on the features that your Pakkeshopper plan includes. The app is an add-on on the Max plan and is included in the Scale and Enterprise plans.

Requirements

  • iOS 16.4 or later, or Android 7.0 or later.
  • A Shopify store with Pakkeshopper installed.
  • For printing: a Brother QL label printer on the same WiFi network as the device, or a printer on a computer with Print Agent, for example a Zebra label printer.

The first time, the phone asks for permission to use the local network and the camera. The app cannot find printers or scan barcodes without these permissions.

Common problems

The app does not find my printer

Check that the printer and the device are on the same WiFi network. On an iPhone, check Settings, Privacy & Security, Local Network, Pakkeshopper. On Android, check that the phone is not on a guest network or a mobile hotspot. As an alternative, add the printer by IP address.

A Zebra label printer prints through Print Agent. Install Print Agent on a computer that prints to the Zebra printer. The printer then shows on the Printers screen of the app.

The app says that the shop is no longer paired

The admin removed the device, or the pairing expired. Pair the device again.

An order has no Print button

The order has no supported carrier, or the carrier credentials are missing. Correct this in the Pakkeshopper dashboard.

Remove a device and its data

Tap "Unpair" on the Settings screen of the app, or remove the device in the Pakkeshopper dashboard under Fulfillment. For other data requests, write to hej@pakkeshopper.dk. Read the privacy policy for more information.

More information