Setup guide
Set up the warehouse app
From the download to the first printed label. Each step shows the screen that you see on the phone.
About 15 minutes
Have these ready
- Pakkeshopper on the Max plan with the app add-on, or on Scale or Enterprise
- An iPhone with iOS 16.4 or later, or an Android phone with Android 7.0 or later
- A Brother QL label printer on your WiFi, or a printer on a computer with Print Agent
- Access to the Pakkeshopper dashboard in Shopify
- Step 1
Check your plan
See the plansThe warehouse app is included in the Scale and Enterprise plans, and it is an add-on for $49 per month on the Max plan. It is not available on Pro.
The app turns on what your plan includes by itself. You do not need to ask us to turn it on.
- Step 2
Get the app
Open the Android pageiPhone: the app is in beta and is not in the App Store. Write to [email protected] with the address of your store. We send you a download link. Open it on the iPhone and install the app.
Android: open the Android page on the phone and tap "Download for Android". Open the file, and allow the install when Android asks.
- Step 3
Pair the phone with your store
Open the app and type the address of your store. Tap "Connect via Shopify" and sign in to Shopify in the sheet that opens. Check that the 4-letter code is the same on the phone and in the dashboard, and tap "Connect". The sheet closes by itself.
You can also open Fulfillment in the Pakkeshopper dashboard, choose "Pair new device", and scan the QR code with the phone. Or type the 6-digit code under "Enter a pairing code instead".
- Step 4
Allow the local network and the camera
The first time, the phone asks for permission to find devices on your local network and to use the camera. Tap Allow on both.
If you tapped "Don't Allow" on an iPhone, open Settings, Privacy & Security, Local Network, and turn on Pakkeshopper.
- Step 5
Connect a printer
Download Print AgentBrother QL: put the printer on the same WiFi as the phone. On the Printers screen, tap "Scan for printers", tap the printer and assign it as the label printer. Tap "Test" to print a test label.
Zebra and other printers: install Print Agent on a computer that prints to the printer. The printer then shows on the Printers screen under the name of the computer. Assign it as the label printer.
A document printer for A4 is optional. Assign it the same way.
- Step 6
Choose how strict the app is
Under Picking policy on the Fulfillment page, choose if packers must confirm each unit, and if a barcode scan is the only way to confirm it. "Require the packer to read the order note before completing an order" is on from the start.
Under Pick groups, add views that match on Shopify order tags, for example Express or Gifts. You can also hide the built-in views.
- Step 7
Create bins
A bin is a box or a tote that holds one order during a route. Create bins in the app. Each bin gets a name and a barcode, and the app prints the bin label on your label printer.
Stick the label on the bin. You only do this once.
- Step 8
Ship your first order
Open the oldest order in the queue. Confirm each item with a tap or a scan, then use "Slide to print label". The label prints, and the order is fulfilled in Shopify.
On the "Scan & print" screen, you can also scan the barcode of an order or a bin. The label then prints in one step.
After the setup
Ways to work
Each way uses the same queue, the same printers and the same rules.
Pick a route with bins
On the Pick screen, select orders and scan a bin for each. Walk the route in shelf order and confirm each unit. At the packing desk, scan a bin on the "Scan & print" screen to print its label.
Batch picks
Open Batch picks to see the single-item orders grouped by product. Choose how many orders to take, confirm the product once, and slide to print all the labels.
Store pickup
Open the Pickup view. Mark the order ready for pickup. Shopify tells the customer, and the app prints the bag label.
Ship part of an order
When an item is not in stock, use "Ship part of this order" under the slide. The app prints a label for the items that you have.
Ship again with a new label
For a replacement or a lost parcel, open the fulfilled order and choose "Ship again with a new label". The app books a new parcel with a new tracking number.
Settings
What each setting does in the app
You find these settings on the Fulfillment page in the Pakkeshopper dashboard.
| Setting | In the app |
|---|---|
| Confirm each unit | The order shows one row per unit. The print slide waits until every row is confirmed. |
| Scan to confirm | The barcode scanner is the only way to confirm a unit. A tap does nothing. |
| Read the order note | Printing, fulfilling and the ready-for-pickup mark wait until the packer marks the note as read. On from the start. |
| Pick groups | Extra views in the queue, matched on Shopify order tags. |
| Built-in views | Hide "All", "Single pick" or "Pickup" if you work from your own pick groups. |
If something does not work
- The app does not find my printer
- Check that the printer and the phone are on the same WiFi, not a guest network. On an iPhone, check Settings, Privacy & Security, Local Network, Pakkeshopper. You can also add the printer by its IP address.
- The app says that the shop is no longer paired
- Someone removed the phone in the dashboard, or the pairing expired. Pair the phone again.
- An order has no print button
- The order has no supported carrier, or the carrier credentials are missing. Correct this in the Pakkeshopper dashboard.
More answers and contact details are on the support page. Go to support
Start with one phone and one printer
Open this page on the phone that you use in the warehouse. iPhone: iOS 16.4 or later (beta). Android: 7.0 or later. iOS 16.4 or later. The iPhone app is in beta: we send you a download link. Download for Android Android 7.0 or later. A direct download from this site, not from Google Play. Ask for the iPhone beta